• Operational excellence & Lean as a mindset, not just a collection of tools
  • There is not “the one way” – every system needs to be evaluated by its values, history and general conditions
  • Focus on being productive instead of busy – we focus on those topics with the highest impact for the client
  • Being able to quit things that don’t work is integral to being a winner
  • The client’s employees are the way to success & getting buy-in – winning minds of the clients employees is more direct path to sustainable impact
  • Pilot the solution – on a small scale or in a safe environment – before simply saying ‘it cannot be done or it will not work’
  • A solution that is 60% optimal but implementable is better than a 100% optimal solution that never gets successfully implemented
  • Long-term advisors with a relationship focus – doing what is best for the client, even if less fees or work now
  • Commitment to development over the long haul – to clients, to our staff
  • Minimum value creation thresholds – only take on projects where clients’ value add is a multiple of our fees.
  • Thought leaders & innovators – putting the best on lean and operational excellence into practice